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Guest Service/Cage Supervisor | Ponca Tribe of Nebraska

Guest Service/Cage Supervisor

Guest Service/Cage Supervisor

Open until filled.

PRAIRIE FLOWER CASINO

JOB DESCRIPTION

GUEST SERVICE / CAGE SUPERVISOR

 

DEPARTMENT:  Finance/Accounting   EXEMPT (Y/N):  Y    LICENSE LEVEL: 1

SALARY GRADE:   H8 ($16.68-$20.85)                     REPORTS TO: Cage Manager

LOCATION: Carter Lake, IA

 

SUMMARY: 1

Under the direction of the Cage Manager, is responsible for the direct operation of the gaming cage and vault. The individual will be accountable for funds, balancing Cage Cashiers, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have strong knowledge of Title 31 and tax requirements as pertains to the gaming operation. The individual will have a strong working knowledge of all areas of Cash Operations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists Guest Service Cage Manager with the development and implementation of departmental policies and procedures, which enable the Guest Service Guest Service Cage to function more effectively.
  • Maintain active presence in the cage
  • Ensures adequate inventories of all operational supplies.
  • Maintains adequate staffing levels in the Guest Service Guest Service Cage, by assisting with career development, promoting, disciplining and terminating Employees, as needed.
  • Supervises the issuance of all Player Club cards.
  • Resolves customer disputes regarding player club promotions and events as it relates to their card.
  • Ensures that cage, main bank, vault and kiosks are operated in accordance with company

Policy.

 

  • Monitors the performance of Cage employees: Cage Cashiers and Main
  • Bankers.
  • Ensures a maximum level of property-wide service and satisfaction, with respect to the Guest Service Guest Service Cage, is achieved and maintained.
  • Held accountable, to a moderate degree, for the accuracy and thoroughness of departmental records and reports
  • Maintains the highest level of confidentiality.
  • Must be able to maintain appropriate Gaming License.
  • Responsible for maintaining a consistent, regular attendance record.
  • Assist in other duties and projects as assigned.
  • Outstanding example of and a credit to Prairie Flower Casino.

 

SUPERVISORY RESPONSIBILITIES:

Supervises day-to-day activities; provides training, planning, assigning and directing work;

appraise performance, rewarding, and disciplining employees; and addresses complaints and

resolving problems

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

          EDUCATION and/or EXPERIENCE:

High school diploma or GED (2 years of college preferred), and a minimum of 2 years of related experience, one of which must be banking or Casino Cash Operations experience; or an equivalent combination of education and/or work experience.

          SPECIAL QUALIFICATIONS:

Must be computer literate which includes operation of a windows computer, excel, word, and custom in house programs.

          LANGUAGE SKILLS:

Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information in one-on-one and small group situations.

          MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as   probability and statistical inference.

          REASONING ABILITY:

Ability to define problems, collects data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • Regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls.
  • Occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
  • Must be able to operate in mentally and physically stressful situations.

 

Prairie Flower Casino reserves the right to make changes to the above job description as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribe.