SURVEILLANCE MANAGER | Ponca Tribe of Nebraska



Open until filled.



 REPORTS TO: Gaming Commission




The Surveillance Manager is responsible for managing and coordinating the daily activities of the Surveillance Department; responsible for ensuring goals and objectives are being met through effective function of the Department.  The Manager will monitor, direct, and review all logs and incidents, audits and investigations. The Manager will provide leadership to the Department, will oversee personnel issues, such as work performance, training and disciplinary issues.


  • Manage the day to day operations of the Surveillance Department;
  • Works closely with the Operations Manager;
  • Provide leadership and feedback to all Surveillance personnel;
  • Hire, evaluate, and terminate Surveillance staff;
  • Ensure availability to attend training seminars, trade shows as necessary;
  • Analyze and evaluate policies and operations, formulating recommended improvement changes when necessary;
  • Ensure department is equipped with proper technology/programs to provide oversight and monitoring in all required areas;
  • Develop, implement, administer, and evaluate surveillance investigations and audits, interpret laws, policies, and procedures pertaining to audits and investigations;
  • Keep informed of industry changes, trends, and best practices to assess the potential impact of these changes;
  • Review all surveillance logs, reports, and investigations;
  • Review and/or prepare and present expert testimony and evidence when necessary;
  • Work within stringent deadlines, organize, prioritize, and perform multiple tasks;
  • Work independently and as part of a team;
  • Perform detailed work with accuracy;
  • Develop short and long-range plans that meet established objectives and contribute to the overall goals and mission;
  • Commitment to establish and maintain effective working relationships with Casino Management, tribal agencies, law enforcement officials, prosecutors, other tribal, federal and state agencies, and the general public and maintain a professional demeanor at all times;
  • Manage Department budget; and
  • Responsible for evaluating and ensure proper training on related topic are deployed.



  • Preferable Bachelor’s Degree in Criminal Justice or a related field from an accredited college;
  • Management experience and five (5) years of regulatory, auditing, or investigating experience and/or training.
  • Professional certifications in Surveillance and Surveillance Systems, is a plus.
  • Working knowledge of the investigative process including interviews, observations, documentation review, and reporting is beneficial.
  • Comprehensive knowledge of procedures to include evidence collection and preservation, and documentation of case information to include excellent report writing skills;
  • Sound and responsible judgment skills necessary;
  • Ability to conduct thorough investigations using the latest investigatory techniques;
  • Ability to react calmly and quickly under demanding, high stress conditions;
  • Strong working knowledge of regulations, internal controls and casino operating procedures; relevant Federal, State and Tribal, codes and ordinances;
  • Demonstrate sensitivity of diverse cultures and individuals;
  • Excellent time management and organizational skills;
  • Read, comprehend, and interpret complex written material;
  • Goal and detail oriented;
  • Exercise good judgment in safeguarding confidential and sensitive information;
  • Exercise diplomacy when dealing with people in sensitive situations;
  • Excellent communication skills, both written and verbal;
  • Adapt to frequent change and reorganization.
  • Knowledge of casino surveillance systems including digital internet protocol (I.P.) systems.
  • Basic computer and modern office automation technology and computer software programs relevant to Department operations.
  • Must be able to work under extreme pressure.
  • Must be computer literate.
  • Must be able to travel for periods of time for external training.

Job Location:

Omaha NE metropolitan area